Privacy Policy
How AllServicesDone handles information used to operate the Australian services marketplace.
Information we collect and hold
Depending on how you use AllServicesDone, information may include your name, email, mobile number, account and business details, service categories, profile information, location information, job descriptions and photos, offers and quotes, booking records, messages, reviews, support communications, verification information, payment and payout references, device information and security or fraud-prevention records.
How we collect information
We collect information you provide directly, information created when you use marketplace features, and information supplied by service providers that support functions such as authentication, payments, communications, maps, hosting, security and verification.
Why we use information
We use information to create and secure accounts, operate and improve the marketplace, match jobs and services, enable communications, process payments and payouts, support verification, prevent fraud and abuse, moderate content, provide support, resolve disputes, maintain records and comply with legal obligations.
Public and private information
Marketplace-relevant profile and listing information may be visible where the product indicates this. Private contact information and identity documents should not be displayed publicly. Users should not place phone numbers, emails, verification codes or private residential addresses in public job descriptions or pre-booking messages.
Service providers and overseas processing
AllServicesDone uses third-party technology providers, including services for hosting and databases, payments, communications, mapping, security and other infrastructure. Some providers may process or store information outside Australia. Where applicable, we take reasonable steps to use providers and controls appropriate to the information being handled. We do not sell personal information to advertisers.
Automated tools
Automated tools may assist with job drafting, matching, support triage, fraud or safety checks and marketplace administration. These tools support the operation of the service and do not remove rights to raise a concern or request human support where a marketplace issue needs review.
Security and retention
We use reasonable technical and organisational safeguards to protect marketplace information. Information may be retained for as long as reasonably required for account operation, transactions, security, dispute handling, recordkeeping, fraud prevention and legal obligations. Some records may remain after account closure where retention is reasonably required.
Access and correction
You may request access to personal information we hold about you or ask for inaccurate information to be corrected. We may need to verify your identity before responding and may refuse or limit a request where the law permits or requires that outcome.
Privacy complaints
If you have a privacy concern, contact support@allservicesdone.com.au with enough information for us to understand the issue. We will review the complaint, may ask for further information, and will respond with the outcome or next steps. This process does not limit any right you may have to contact a regulator or exercise another legal remedy.
Contact
Privacy requests and questions can be sent to support@allservicesdone.com.au.