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Need help with a booking?

Tell us what happened. We’ll keep the issue linked to your booking so you don’t have to explain everything again.

What do you need help with?

What happens next?

1. Submitted
Your issue is recorded against the booking.

2. Reviewed
Support checks the booking, messages and evidence.

3. Outcome
You’ll be told what happens next. Financial decisions are handled through the platform’s review process.

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