Help Centre

Help with hiring, earning and bookings

Start with AI Support for quick marketplace guidance. Sensitive or unresolved matters are referred to human support.

Ask AI Support

AI Support can explain job posting, offers, onboarding, verification, payments and fees, booking status, cancellations, messaging, reviews and account help. It cannot refund or release money, change an agreed price, ban an account, decide a dispute or make a legal determination.

Hiring help

Describe what you need, add useful details and photos, review offers, choose the right person or business and keep booking conversations on AllServicesDone. The accepted/agreed price shown is the total job price charged through the platform.

Earning on AllServicesDone

Set up the services or work you provide, review suitable opportunities and submit accurate offers. Do not begin additional paid work until the price change has been approved through the platform.

Payments & fees

The accepted/agreed job price is the total job amount. AllServicesDone's applicable platform commission is deducted from that amount before payout; it is not automatically added on top. Any paid lead charge must be shown before commitment.

Cancellations, refunds & disputes

If work cannot proceed, is partly completed, or there is a quality, no-show or other booking problem, use the booking resolution process. Keep relevant messages, photos and agreed scope on the platform so the issue can be reviewed.

Trust & safety

Keep private phone numbers, email addresses and residential addresses out of public job listings. Use platform messaging, report suspicious behaviour, and never send passwords or full payment-card details.

Human support

Payment/refund problems, disputes, safety reports, suspected fraud, account restrictions and identity-verification problems should go to human support.

For emergencies, contact 000. WhatsApp and email are for AllServicesDone support only.

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